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Frequently Asked Questions
Order
Your order is shipped the same day if ordered before 2:30pm CEST, otherwise it will be shipped the following day.
All orders are shipped from our only warehouse in Adelaide, South Australia with Australia Post.
You have two options to choose from: Express (typically 1-3 days), or Standard (3-7 days)
Orders within Australia over $149 are shipped FREE.
Orders in Australia below $149 have the option to ship Standard $8.95 or Express for $11.95.
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We start working on your order as soon as we get it, so if you need to change or cancel your order please contact support@summereyez.com as soon as possible to make any changes or modifications to an order.
If we have already shipped your order we cannot make any changes to your order.
We are confident you’ll love your SummerEyez, so we stand behind a 30 day risk free trial for our customers on full priced items.
Try any of our full-priced sunglasses for 30 days. If you're not satisfied, you can send them back for a full refund or exchange within Australia. Discounted items are not elegible for a return.
The sunglasses must be in an unused and resell-able condition, and all original packaging must be intact.
Any product that is marked "Final Sale" on the product page is not subject to our returns policy. Final Sale items cannot be returned or exchanged.
Refunds will only cover the cost of the product(s) purchased, not the shipping cost. For example, if you paid for express or international shipping at checkout, this cost will not be refunded.
To submit a return Visit our returns centre
Our lifetime guarantee means that for the life of your SummerEyez (3 years), if there is a manufacturing fault we are more then happy to send you out a replacement pair.
1. LIFETIME GUARANTEE: On top of SummerEyez 30 Day Returns Period, all SummerEyez products come with a long, Lifetime Guarantee. The Lifetime Guarantee does not cover:
- Defects caused by improper use of the sunglasses
- Any sunglasses that were purchased second hand or without a proof of purchase directly from SummerEyez
- Cosmetic damage. Any bumps, scratches, scuffs or general wear and tear generated from using and wearing the sunglasses, and have no impact on how the sunglasses are used or its functionality.
See here for more details: https://summereyez.com/pages/lifetime-guarantee
2. LIFETIME PROMISE: We stand by our community and offer also a Lifetime Promise to our customers. All of our sunglasses are also covered by our Lifetime Promise.
This means, if you manage to break them, shatter them, loose them, run them over, severely scratch them or if the dog ate your sunnies, we still guarantee them for life! Anything not covered under a manufactures default (i.e. you're at fault - accidents do happen!) - we will replace them for you at a heavily discounted rate. Only valid once per purchase (can't be used on a replacement pair of sunglasses).
3. Shipping is free within Australia for all pickups or deliveries needed to get your sunglasses back to normal (once per purchase). There will be a $20 fee for all international pickups and deliveries.
4. If your sunglasses needs replacing, a replacement pair may be provided in a different colour from the sunglasses you originally purchased depending on stock availability and immediate need for replacement.
5. For any limited edition stock, SummerEyez guarantees only replacement of a product with equal retail value and does not guarantee exact replacement of the same limited edition stock item (as they would have likely sold out).
SummerEyez
When we say they are polarised lenses, we mean they are made with a special film to filter reflected light and reduce glares. These special films are the saviours that allow you to see the colours of the cocktail you’re sippin’ poolside, or the endless blue ocean while lying on the beach.
Without polarised protection while out and about under the sun (or even grey skies), our depth and colour perception is reduced, views are distorted, and sometimes we can become temporarily blinded.
Our world is too beautiful to not be able to see thoroughly, so we want to make sure your eyes are protected in the best way while basking in sunny days.
Our frames are made of organic cellulose acetate coming from Italy. They originate from renewable and hypoallergenic sources of wood pulp and natural organic cotton fibres. We also use Eco-friendly, nickel-free stainless steel for some frames and our durable hinges.
We’ve picked these materials to reduce the impact on the environment, which means if you choose to wear SummerEyez, you’re not only making a fashionable choice, you’re also making a sustainable one, and what’s not to love about that!?